Why the End-of-Cruise Survey Matters More Than You Think
When you step off a cruise ship, you’re usually thinking about the memories you made, the ports you explored, and maybe how much you ate at the buffet. But before you go, there’s one small task that has a huge impact: the end-of-cruise survey.
Most cruise lines — Carnival, Royal Caribbean, Princess, and others — send passengers a short survey after disembarkation. It might feel like a formality, but for the crew who worked tirelessly to make your vacation special, your feedback is everything. I have had numerous crew members tell me they appreciate tips, but all 10’s at the end of the cruise of survey helps them so much more. I do both!
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🌟 Why the Survey Is So Important
1. Crew Recognition
Positive survey mentions can directly affect a crew member’s career.
Shout-outs often get shared with supervisors and can lead to promotions, bonuses, or awards.
For many crew members, this recognition is one of the few ways their hard work gets noticed beyond the daily grind.
2. Performance Reviews
Cruise lines use survey scores to evaluate entire departments — dining, housekeeping, entertainment, guest services.
A strong rating can secure more contracts for crew members, while consistently low scores may affect future opportunities.
3. Job Security & Incentives
Crew contracts are competitive. Surveys help determine who gets invited back for the next season.
Some cruise lines tie incentives (like extra shore leave or bonuses) to positive guest feedback. I know on some cruise lines this means time off.
4. Improving Guest Experience
Constructive criticism helps cruise lines refine dining menus, entertainment schedules, and cabin services.
Your honest feedback ensures future guests — maybe even you — have an even better experience.
💡 How You Can Make a Difference
Name tags from my previous cruises
Be Specific: Instead of “great service,” mention the crew member’s name and what they did.
Balance Praise & Suggestions: Highlight what you loved, but also share what could be improved.
Don’t Skip It: Even if you had a flawless cruise, filling out the survey ensures the crew gets credit.
Pro Tip: I take pics of name tags of the crew that go above and beyond. They love it when I ask if I can get a pic of their name tag for the survey.
My Honest Take: Why I Always Fill Out the Survey
I used to skip them. Now I never do.
Why?
Because I’ve seen firsthand how much it matters to the crew. They work incredibly hard, and the survey is one of the few ways we can directly support them.
Planning your next cruise? Compare prices and find deals here:
About the Author
Julie is a travel‑hacking expert and the founder of NO POINT LEFT BEHIND, a resource for families who want to turn everyday spending into unforgettable trips. She shares practical guides, points strategies, and real‑life travel experiences to help you maximize every dollar. Stay connected — follow Julie on Facebook for fresh travel tips and join the Travel Hacking Moms Facebook Group to be part of a supportive community of travelers learning together.
